The presentation explores the transformative role of AI Agents in enterprise automation. Richard Koh from Microsoft introduces a vision where AI Agents, powered by platforms like Azure AI, GitHub Copilot, and Microsoft Fabric, drive innovation by enhancing employee experiences, customer engagement, and business processes. These agents are positioned as key enablers of operational resilience, not just tools for experimentation.

FPT's VP Frank Bignone builds on this by showcasing real-world impact, including a case study with a major airline that achieved a 32% reduction in claim resolution time and 30% cost savings through AI-driven automation. He outlines a practical roadmap for deploying AI Agents: establishing a unified data foundation, leveraging agentic frameworks, and targeting high-volume, low-risk use cases. As a transformation partner, FPT offers co-creation, rapid prototyping, and full-scale implementation. The message is clear: AI Agents are already delivering measurable business value, and enterprises that act now will lead the way in the AI-powered future.

Download Presentation here